Política de reembolso

Returns and Refunds

You may request a return within 30 days after delivery. To be eligible, products must be unopened, unused, with their original seals intact and in their original packaging. Please retain your proof of purchase.

How to request a return
Email nicolasjaramillo80@yahoo.com with your order number and the items you wish to return. Contact us before shipping anything back so we can provide the correct return instructions and address.

Return shipping costs
The customer pays return shipping for eligible returns. Original shipping charges are not refunded for a change-of-mind return, unless required by applicable law.

Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us promptly with your order number and, if available, photographs. We will review the issue and provide instructions. This policy does not limit any remedy or shipping reimbursement required by applicable law.

Refunds
After receiving and inspecting your return, we will notify you whether it is approved. Approved product refunds are issued to the original payment method. Your payment provider may require additional processing time before the credit appears.

Opened or used food, cosmetics and personal care products do not qualify for change-of-mind returns under this policy. Your statutory rights for defective or incorrectly supplied goods remain unaffected.